Delivery & Return Policy

Delivery Policy

Processing Time:

  • All our products are custom-made to meet your specific requirements.
  • Our standard processing time is 5-7 business days from the date of your order confirmation.
  • Processing time may vary during peak seasons or due to unforeseen circumstances. We will notify you of any significant delays.

Delivery Methods and Times:

  • Delivery times vary based on the delivery address and pincode.
  • We offer the following delivery methods:
    • Air Delivery: Estimated delivery time is 3-4 business days.
    • Surface Delivery: Estimated delivery time is 5-6 business days.
  • Delivery times are calculated from the end of the processing period and are dependent on our courier partners, including DTDC, Blue Dart, Delhivery, and India Post.

Shipping Couriers:

  • We partner with reliable courier services to ensure your orders are delivered promptly and safely. Our shipping partners include:
    • DTDC
    • Blue Dart
    • Delhivery
    • India Post

Shipping Charges:

  • Shipping charges are calculated based on the delivery method, weight, and destination of your order.
  • Any applicable shipping fees will be displayed at checkout before you complete your purchase.

Order Tracking:

  • Once your order is shipped, you will receive a confirmation email with a tracking number.
  • You can track your order through the courier's website using the provided tracking number.

Delivery Issues:

  • We are not responsible for damages or parcels lost in transit. If you encounter any issues with delivery, please contact the courier service directly using your tracking information.

Return Policy

No Returns or Exchanges:

  • Due to the custom nature of our products, we do not accept returns or exchanges. All sales are final once an order is placed.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us within 48 hours of receiving your order at support@brandprintsco.com/whatsapp +918807999066. We will review the issue and may request photos or other documentation to assist in resolving the matter.

Lost Parcels:

  • We are not responsible for parcels lost in transit. Please contact the courier service directly with your tracking information for assistance with lost parcels.

Thank you for choosing BrandPrints Co. for your custom apparel and accessories. We appreciate your business and are committed to providing you with the best possible service.

If you have any questions or need further assistance, please contact us at support@brandprintsco.com/whatsapp +918807999066.