Returns & Refunds

Return & Refund Policy

At Brand Prints Co., we take pride in creating custom apparel that is uniquely yours. Due to the personalized nature of our products, we have a strict no returns or refunds policy for all orders.

Exceptions:

We understand that errors can occur, so we will gladly offer a reprint or replacement if:

• The product is defective: If the garment itself is flawed or damaged upon arrival.
• The printing is incorrect: If there is an error in the printing that deviates from your approved design.

To be eligible for a reprint or replacement, you must contact us within [number] days of receiving your order and provide clear photographic evidence of the issue.

Cancellation Policy

Due to the custom-made nature of our products, orders must be cancelled within 24 hours of placement and prior to mockup confirmation.

Important Considerations:

• Order Confirmation: Please carefully review your order details, including size, color, design, and spelling, before finalizing your purchase. We are not responsible for errors made during the order placement process.
• Color Variations: Slight color variations may occur due to differences in monitor settings. We cannot guarantee that the colors you see on your screen will match exactly with the printed product.

Customer Satisfaction:

We strive to provide high-quality custom apparel and excellent customer service. If you have any concerns about your order, please don't hesitate to contact us. We will work with you to resolve any issues to the best of our ability.

By placing an order with Brand Prints Co., you acknowledge and agree to our no returns or refunds policy for custom orders.

We appreciate your understanding and look forward to creating unique apparel for you!